Internet shop SABAI at the domain https://sabai.center (hereinafter referred to as the E-shop)
The operator of the E-shop (hereinafter referred to as the Seller) and the operator of the Slovanský dům and Karlín branches (hereinafter referred to as the Operator) is BACONIAN s.r.o., with its registered office at Antala Staška 1859/34, 140 00 Prague 4 - Krč
These Terms and Conditions apply to purchases made through the E-SHOP and set out the general principles governing the relationship between the Seller and the person placing the order (the Buyer).
They extend and supplement the Seller's General Terms and Conditions .
They are governed by the applicable laws of the Czech Republic and the laws applicable in the EU.

1. Ordering Goods

Orders may only be placed by completing and submitting an order through the E-SHOP.
The subject of an order may be

• a tangible product (paper gift certificate)
• an intangible digital product (electronic gift certificate)
• an intangible product - a service defined by time and place (online reservation)

An order constitutes an offer to conclude a purchase agreement. The agreement is concluded and becomes binding on both parties upon payment of the purchase price to the Seller. Confirmation of receipt of the order, including a summary of the order and the price, will be promptly sent to the Buyer's e-mail address. The Seller shall not be liable for incorrectly entered information in the order, in particular if there is an error in the e-mail address and documents sent by the Seller are therefore not delivered to the Buyer, or if there is an error in the delivery address for a tangible product, or if the information required for delivery is incomplete.

2. Delivery and Payment Terms

After the order has been submitted, it will be registered and a summary of the order will be promptly sent to the Buyer's e-mail address provided by the Buyer. The Seller delivers orders:

• in the case of a tangible product, via Česká pošta s.p. as a registered shipment (or via another selected carrier)
• in the case of an intangible product, via e-mail
• in the case of a tangible product, the order may be collected at a selected branch of the Sabai network

Payment for the order may be made by credit or debit card via the E-SHOP payment gateway.

3. Delivery Time

Orders for tangible goods to be sent by post or courier service placed by 2:00 p.m. are dispatched by the Seller on the same day, or no later than the following business day.
Orders for personal collection are ready for collection at the selected branch immediately after the order has been placed and paid for.

4. Returns

If the Buyer is a private individual, they may withdraw from the purchase agreement within 14 days of receiving the order (in accordance with Act No. 367/2000). In such a case, the Buyer is obliged to:

• send a written notice of withdrawal from the agreement by e-mail or to the Operator's address (please state the order number, purchase date and account number to which the payment should be refunded),within 14 days of personally collecting the goods or receiving the shipment from the carrier
• deliver the returned goods to the Sellerwithin 14 days of the date of withdrawal from the agreement
• the goods must be undamaged
• the prepaid service must not have been used
• the Buyer must provide the original proof of purchase or a copy of a bank statement / transaction confirmation
• do not send the goods cash on delivery; instead, send them by registered mail with optional insurance covering their value (the costs shall be borne by the Buyer)
• personal returns are possible during opening hours at the address of the E-SHOP operator

Provided that the above conditions for returned goods are met, the Seller will refund the amount paid for the ordered goods, including the lowest delivery charge, by cancelling the card transaction or by bank transfer to the Buyer's bank account, no later than 10 business days after receipt of the goods. If the above conditions are not met (e.g. the goods are returned without a written notice of withdrawal containing the required information), the withdrawal from the agreement will not be accepted and the goods will be stored at the Seller's registered office and, after 1 year, declared abandoned property.

5. Order Cancellation

The Seller reserves the right to cancel an order. If the Buyer has already paid the purchase price, the amount will be refunded as soon as possible, without any entitlement to compensation for any loss or damage.
Cancellation terms for online reservations are stated for each individual reservation and may vary depending on the applicable price discount.

6. Complaints

Upon delivery of both tangible and intangible products, the Buyer is obliged to inspect the product immediately after receipt. If the goods show obvious defects, the Buyer is obliged to submit a complaint to the Seller immediately, and no later than the following day. Later complaints will not be taken into consideration. In the case of personal collection at the premises, the Buyer is obliged to inspect the goods upon collection. If the goods show obvious defects, the Buyer is obliged to submit a complaint to the Seller immediately. Later complaints will not be taken into consideration. If a right to make a complaint arises, the Buyer shall prepare a complaint report and send the goods to the Operator's address (including the order number, purchase date, tax document and a detailed description of the defect). The goods must be undamaged, unused and complete. The complaint will be processed no later than 30 days from the date on which the complaint is submitted (unless otherwise agreed between the Seller and the Buyer). Complaints are otherwise governed by the Complaints Procedure.

7. Warranties

A voucher for a service is valid indefinitely unless otherwise stated, e.g. in the case of bonus certificates that the Buyer may receive as a gift for a purchase, promotional certificates, etc.
The person using the prepaid service may choose the service specified on the voucher. The Seller is entitled to refuse a change of service. The Seller does not refund money for an unused service or any unused portion thereof.
The Seller guarantees the availability of the purchased service for 1 year from the date of purchase of the certificate at one of its own or contracted branches. If the purchased procedure is no longer offered, the Seller will provide a similar procedure at a comparable price.
The Seller shall not be liable for losses or damage incurred by the Buyer as a result of failures, errors or unreliability of electronic communication (e-mail), in particular delays in delivery, messages being classified as spam, etc. If the Buyer does not receive a purchase confirmation by e-mail within 1 hour and does not find the confirmation in their spam or junk mail either, the Buyer should, in their own interest, contact the Seller by telephone.
If the Seller can demonstrably prove that the shipment has been handed over to the carrier, the Seller shall not be liable for

• shipments not delivered
• shipments delivered late
• shipments delivered incorrectly - to other persons, or shipments stored or returned

In such cases, the Seller shall not provide any compensation or reimbursement.
The Seller does not provide any reimbursement or compensation for damaged or lost certificates and does not guarantee the provision of the service in such cases.
Certificates and credits issued in printed form are accepted by the Seller for redemption only in their original form. A copy, a photograph displayed on a phone screen, a handwritten or otherwise copied certificate number, etc. is not sufficient for payment for the service.
Certificates and credits issued in electronic form may be presented in printed form or displayed on a phone screen; alternatively, it is sufficient for the customer to provide the certificate number to the staff verbally or in written form.
The Seller shall not be liable for misuse of digital products (electronic certificate, credit) or services defined by time and place (online reservation) by third parties who obtain the identification details of such products or services and redeem them with the Seller.
A service prepaid in the form of a gift certificate may be redeemed by the customer at any SABAI branch. Prices for individual services may vary between branches, and therefore the Seller recommends checking the amount of any potential additional payment with the staff at the selected branch before visiting. The Seller guarantees that during the validity period of the gift certificate, the customer will be able to redeem the specified service at one of its branches without any additional payment.
Certificates specifying a particular service have a so-called in-kind value, and the Seller guarantees the provision of the specified service at one of its branches even if the price of the service changes in the future.
Credits have a monetary value and, in the event of a change in service prices, the current price of the requested service according to the price list will be deducted from the credit.

8. Postage and Packaging

The postage charge is calculated according to the tariffs of Česká pošta s.p. (or another selected carrier).

9. Discounts

Discounts provided by the Seller may be applied to the listed price only at the time of purchase. Only one discount may be used per purchase. No discount is provided when redeeming instruments (certificate, credit).

10. Special Provisions

The above Terms and Conditions generally apply in cases where no special terms and conditions are specified. If the Seller displays special terms and conditions when purchasing certain services, these shall take precedence over the general rules set out above.

11. Alternative Dispute Resolution

The Buyer has the right to alternative out-of-court dispute resolution.
These Terms and Conditions for the E-SHOP enter into force and effect on 1 January 2020.
The Seller reserves the right to amend these Terms and Conditions.